Welcome to Pataugas Sneakers! We’re here to help you with any questions about our adventure-ready footwear, global delivery options, and customer service. Below you’ll find answers to our most frequently asked questions.
About Our Products
What types of footwear does Pataugas offer?
We specialize in premium adventure-ready footwear for both urban explorers and outdoor enthusiasts. Our collections include:
- Ankle boots and mid boots for men and women
- Women’s espadrilles and sandals
- High-top and low-top trainers for women
- Men’s trainers and sneakers
- Seasonal clearance items
What makes Pataugas footwear special?
Our footwear combines rugged durability with stylish design, crafted with attention to detail for explorers who demand both comfort and performance. Each pair is built to support your adventures while maintaining urban sophistication.
Ordering & Account
How do I create an account?
Currently, you can place orders without creating an account. However, we’re developing an account system that will allow you to track order history and save preferences. Check back soon for this feature!
Can I modify or cancel my order after placing it?
Order modifications or cancellations must be requested within 2 hours of placement while your order is still in processing. Please contact our customer service immediately at [email protected] with your order number.
Payment Options
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all payment information. We never store your complete payment details on our servers.
Shipping & Delivery
Where do you ship?
We offer global delivery to most countries (excluding some Asian and remote regions). Our headquarters are in Panama City Beach, US, but we ship worldwide with reliable carriers.
What are my shipping options?
We offer two shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx with 1-2 days processing and 10-15 days delivery after shipping
- Free Shipping: For orders over $50 via EMS with 1-2 days processing and 15-25 days delivery after shipping
How can I track my order?
Once your order ships, you’ll receive tracking information via email. You can follow your package’s journey just like tracking your next hiking trail! If you have any questions about your delivery, our customer service team is ready to help at [email protected].
Returns & Exchanges
What is your return policy?
We stand by our products. If your Pataugas footwear doesn’t meet your expectations, you have 15 days from receipt to initiate a return. Items must be unworn, in original condition with all tags attached. Please contact our customer service to begin the return process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping method for returns.
How long do refunds take?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. Processing times may vary depending on your financial institution.
Customer Service
How can I contact customer service?
Our customer service team is available via email at [email protected]. We typically respond within 24-48 hours. Our physical address is 327 Fairway Boulevard, Panama City Beach, US 32407, though we operate primarily online.
Do you offer exchanges?
Currently, we process returns rather than direct exchanges. To exchange an item, please return the original purchase and place a new order for the desired item. This ensures you receive the freshest stock available.
Didn’t find the answer you were looking for? Our adventure-ready customer service team is always happy to help! Email us at [email protected] for personalized assistance.